Shipping and Delivery Policy

Last updated: 28 August 2026

This Shipping and Delivery Policy explains how CreativeOBD Ltd processes, dispatches and delivers orders placed through www.creativeobd.co.uk (the Website).

It should be read together with our Terms and Conditions and Returns, Refunds and Cancellation Policy. Nothing in this Policy limits any rights you may have under applicable consumer law.

1. About us

CreativeOBD Ltd (CreativeOBD, we, us or our) is a company registered in England and Wales under company number 13988582.

Our trading and returns address is:

CreativeOBD Ltd
Unit 5, Meridian House
37 Road One
Winsford Industrial Estate
Winsford
Cheshire
CW7 3QG
United Kingdom

Email: support@creativeobd.co.uk

2. Where we deliver

We deliver to the United Kingdom and to many international destinations. The destinations and delivery services currently available are shown at checkout.

If your destination is not available, please contact us before ordering. We may be able to add it, but delivery will depend on carrier availability and any legal, customs, product or service restrictions that apply.

We may be unable to deliver certain Goods to some countries or regions. We will contact you if a restriction affects an Order you have placed and will provide an appropriate refund if we cannot fulfil it.

3. Prices, VAT and import charges

UK VAT is applied where required by law at the applicable rate. For most of our Goods, the standard UK VAT rate is currently 20%. The total payable will be shown at checkout.

Goods exported from Great Britain may qualify for zero-rated UK VAT where the legal conditions are met. This is separate from any import VAT, customs duty, brokerage fee or other charge imposed in the destination country.

Unless checkout or your Order confirmation expressly says that destination duties and taxes are included, international Orders are supplied on a duties-and-taxes-unpaid basis. The recipient is responsible for any import VAT, customs duty, clearance fee or similar charge imposed by the destination authority or carrier.

Not every international Order will attract these charges. Whether they apply, and their amount, is determined by factors such as the destination, value, commodity classification, origin of the Goods and local law. These charges are not set or controlled by CreativeOBD.

4. UK free delivery

Qualifying UK Orders over £100 placed in a single transaction are eligible for the free delivery option displayed at checkout.

We may offer free delivery below that threshold for a limited promotional period. Any promotion-specific eligibility, exclusions and end date will be displayed with the offer.

Free delivery applies only where it is offered at checkout for the delivery address and Goods in your Order. It cannot be exchanged for cash or applied retrospectively.

5. Production and dispatch times

Many of our cables and related Goods are assembled or manufactured after an Order is placed. Production time is separate from carrier transit time.

Unless a different estimate is displayed on the relevant product page, at checkout or in a current dispatch notice, we aim to dispatch manufactured cables within 7 business days after accepting your Order and receiving cleared payment. Large, bespoke or component-dependent Orders may take longer.

If a longer production or delivery period is clearly stated before you place the Order and included in your Order confirmation, that period will form part of the agreed delivery arrangements.

For UK consumer Orders, if we have not agreed a different delivery period, we will deliver without undue delay and no later than 30 days after the contract is made, as required by law.

Business day means Monday to Friday, excluding public holidays in England.

6. Delivery services and transit estimates

We commonly use DHL and FedEx services, but we may use another suitable carrier where appropriate. Available services and charges are shown at checkout.

Our usual transit estimates from the date of dispatch are:

• express delivery: approximately 2–4 business days; and

• standard delivery: approximately 3–6 business days.

These are estimates, not guaranteed delivery dates, unless we expressly state otherwise. They do not include production time. Delivery may take longer because of customs checks, remote-area delivery, weather, carrier disruption, public holidays or other circumstances outside our reasonable control.

7. Delivery charges

Delivery charges are calculated for the individual Order and displayed before payment. They may depend on the destination, delivery service, parcel weight and dimensions, and reasonable packing or handling requirements.

8. Tracking and dispatch confirmation

When tracking is available, we will send a dispatch confirmation and tracking reference to the email address supplied with the Order. Tracking may take a short time to become active after collection.

Please check your delivery details and contact information carefully when ordering. You are responsible for providing a complete and accurate delivery address, email address and, where requested, telephone number.

9. Customs clearance for international Orders

We will prepare customs documentation using accurate product descriptions and values. We cannot mark a commercial Order as a gift or declare a false value.

The carrier or customs authority may contact the recipient for payment, identification or further information. You should respond within the time requested to avoid delay or return of the parcel. Customs clearance times are outside our direct control, but we will provide reasonable assistance where we can.

For some destinations, commercial invoices or other customs documents may be attached electronically or physically to the parcel.

10. Unpaid charges and customs returns

If you are asked to pay import charges or provide customs information and believe the request is incorrect, contact us and the carrier promptly before refusing the parcel.

If an international parcel is returned because the recipient did not pay charges, provide requested information or collect the parcel, we will contact you after it is returned and inspected. Any refund or re-dispatch will be handled under our Terms and Conditions and Returns, Refunds and Cancellation Policy.

For a voluntary return or a business Order, we may deduct the actual, reasonable and unrecoverable outbound delivery, return carriage, customs or carrier charges from any amount otherwise due, where the law and our contract permit. We will not make a deduction that would unlawfully reduce a consumer's statutory refund, including any refund of the least expensive standard outbound delivery charge due following a valid statutory cancellation.

Import duties, taxes and fees paid directly to a customs authority, government or carrier are not normally refundable by CreativeOBD. You may need to apply to the relevant authority or carrier for any available repayment.

11. Address changes, missed deliveries and collection points

Contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after an Order has entered production or been dispatched.

You should follow reasonable carrier instructions, including arranging redelivery or collecting the parcel from a collection point within the stated period. If a parcel is returned because an inaccurate address was supplied, delivery was repeatedly refused or it was not collected, we may charge the actual reasonable cost of re-delivery or return where the law permits.

If you ask the carrier to leave a parcel in a safe place, with a neighbour or at another location, tell us promptly if you do not receive it. We will consider the delivery instruction and carrier evidence when investigating. For consumer Orders, responsibility for loss passes only as provided by applicable law; a delivery instruction does not remove your statutory rights.

12. Split shipments

We may dispatch an Order in more than one parcel where this is reasonably necessary. We will not charge additional delivery fees solely because we choose to split an Order. Separate parcels may have different tracking references and arrive at different times.

13. Delayed delivery

If we become aware of a material delay, we will use the contact details supplied with your Order to provide an update where reasonably possible.

For consumer Orders, your legal rights may allow you to require delivery within an additional appropriate period, cancel for late delivery, or cancel immediately where an agreed delivery date was essential or we refused to deliver. Further details are in our Terms and Conditions. Business customers' rights are governed by the agreed contract terms and applicable law.

14. Lost parcels

If tracking has not updated for an unusual period, or you believe a parcel has been lost or delivered to the wrong address, contact us as soon as possible at support@creativeobd.co.uk. Please provide:

• your Order number and Order date;

• the complete delivery address;

• the tracking reference, if available;

• any relevant delivery instructions; and

• any information or evidence reasonably requested by us or the carrier to investigate non-delivery.

We will raise an investigation or claim with the carrier where appropriate. For consumer Orders, the Goods remain at our risk until they come into the physical possession of you or a person you identified to receive them, unless you independently arranged a carrier that we did not offer. If non-delivery or loss is confirmed, we will arrange a replacement or refund as appropriate and in accordance with your legal rights.

15. Damaged, faulty or incorrect Goods

Please inspect the parcel after delivery. If the parcel or Goods are damaged, keep the Goods and packaging and contact us promptly with your Order number and clear photographs where possible. If you receive an incorrect or faulty item, contact support@creativeobd.co.uk.

We will assess the issue and, where applicable, arrange a repair, replacement, price reduction, rejection or refund in accordance with our Returns, Refunds and Cancellation Policy and your legal rights. Where Goods are faulty, damaged or not as ordered, we will bear reasonable return costs where required by law.

A delay in notifying us does not remove any statutory rights you have, although prompt notice can help us investigate carrier damage and resolve the issue more quickly.

16. Contact us

For delivery questions, contact:

Email: support@creativeobd.co.uk
Website: www.creativeobd.co.uk