Terms and Conditions of Sale and Website Use

Last updated: 28 August 2026

These terms govern purchases from CreativeOBD Ltd and use of the CreativeOBD website. Please read them before placing an order.

Nothing in these terms limits any right or remedy that cannot lawfully be limited. If you are a consumer, you have statutory rights in addition to these terms.

1. About CreativeOBD

The website https://www.creativeobd.co.uk is operated by:

CreativeOBD Ltd
Company number: 13988582
Unit 5, Meridian House
37 Road One
Winsford Industrial Estate
Winsford
Cheshire
CW7 3QG
United Kingdom

Email: support@creativeobd.co.uk
Contact page: https://www.creativeobd.co.uk/pages/contact

In these terms, “CreativeOBD”, “we”, “us” and “our” mean CreativeOBD Ltd.

2. Important definitions

In these terms:

• Business Customer means a person purchasing wholly or mainly for a trade, business, craft or profession.

• Consumer means an individual purchasing wholly or mainly for purposes outside their trade, business, craft or profession.

• Goods means products supplied by us, including cables, adapters, connectors, accessories, diagnostic or programming tools, software licences and other items.

• Bespoke Goods means goods genuinely made to an individual specification supplied or approved by the customer, or clearly personalised for that customer. A standard catalogue product is not bespoke merely because it is assembled after the order is placed.

• Website means https://www.creativeobd.co.uk and its associated pages.

• You and your mean the person or organisation using the Website or placing an order.

3. Other policies and order-specific information

The following also apply where relevant:

• Our Returns, Refunds and Cancellation Policy: https://www.creativeobd.co.uk/policies/refund-policy

• Our Privacy Policy: https://www.creativeobd.co.uk/policies/privacy-policy

• Our Shipping Policy: https://www.creativeobd.co.uk/policies/shipping-policy

• The relevant product page, selected product variant and any written quotation or specification that we expressly accept.

If specific written terms in an accepted quotation, reseller agreement or trade agreement conflict with these general terms, the specific written terms take priority for that order. Statutory rights continue to apply where they cannot lawfully be excluded.

We recommend saving or printing these terms and your order confirmation for future reference.

4. Eligibility to order

You must be at least 18 years old and legally capable of entering into a contract to place an order.

If you order on behalf of a company or other organisation, you confirm that you have authority to bind that organisation. The organisation will be the customer under the contract.

5. Product information

We take reasonable care to describe Goods accurately. The main characteristics, specification, selected variant and compatibility information shown on the product page at the time of your order form part of the contract.

Product images are illustrative. Non-material details such as connector-shell colour, heat-shrink colour, label position, packaging or component appearance may vary where this does not change the product’s identity, function, agreed compatibility, safety or quality. Handmade or assembled products may have minor manufacturing variations that do not affect their intended operation.

Measurements such as cable length may be subject to reasonable manufacturing tolerances unless an exact measurement has been expressly agreed in writing.

References to vehicle, ECU, TCU, equipment or programming-tool manufacturers are used to identify compatibility. Unless expressly stated, CreativeOBD is not affiliated with or endorsed by those third parties, and their trade marks remain the property of their respective owners.

6. Compatibility and technical enquiries

Many Goods are application-specific. Before ordering, check the exact:

• ECU, TCU, module or component reference.

• Vehicle, machine or equipment application.

• Connector and pin arrangement.

• Programming, diagnostic or flasher tool.

• Required protocol, mode and cable variant.

Where you ask for help identifying a product, our advice depends on the accuracy and completeness of the information, photographs and references you provide. We are not responsible for an incorrect recommendation to the extent that it results from materially inaccurate, incomplete or misleading information supplied by you.

If you tell us before ordering that Goods are required for a particular purpose and reasonably rely on our written confirmation, that confirmation forms part of the contract. Nothing in these terms excludes responsibility for Goods that do not meet an agreed description or purpose.

Third-party tool manufacturers may change software, firmware, protocols, subscriptions or supported functions. A later third-party change is outside our control and does not by itself mean Goods were defective when supplied. This does not affect your rights if the Goods did not meet the compatibility description or written confirmation applicable when they were supplied.

7. Placing an order and forming a contract

The display of Goods on the Website is an invitation to place an order, not a binding offer by us.

By submitting an order, you offer to buy the selected Goods on these terms. You are responsible for checking the products, variants, quantities, addresses and other order details before submitting it.

Our order-confirmation email normally confirms that we have accepted the order and that a contract has been formed. If the email expressly says that it is only an acknowledgement, a contract is formed when we send a separate acceptance or dispatch confirmation.

Payment authorisation or capture does not by itself require us to accept an order. If we do not accept an order after taking payment, we will issue a full refund without undue delay.

We may refuse an order before acceptance for reasons including unavailability, an obvious pricing or description error, payment failure, suspected fraud, delivery restrictions, legal or regulatory restrictions, or inability to verify important specification information.

After acceptance, we may cancel an order only where permitted by these terms or law, including where supply becomes impossible, an obvious pricing error is discovered, or legal restrictions prevent fulfilment. We will contact you and refund sums paid for Goods we cannot supply.

8. Prices, VAT and payment

The currency, product price, taxes and delivery charge applicable to your order will be shown before you submit it. Whether VAT is included or added will be clearly indicated where applicable. Trade, reseller or net prices may exclude VAT where this is expressly stated.

For international orders, taxes and duties may be treated as described in section 13.

We may change prices at any time, but a change will not affect an order that we have already accepted, except where there is an obvious pricing error.

If a price is obviously incorrect and you could reasonably have recognised the error, we may reject or cancel the affected item and refund any amount paid. If the error is not obvious, we will normally offer you the choice of proceeding at the correct price or cancelling for a full refund.

Discount codes and promotions are subject to their stated conditions. Unless expressly permitted, they cannot be combined, exchanged for cash or applied retrospectively.

You confirm that you are authorised to use the selected payment method. Payment providers may carry out authorisation, identity and fraud checks under their own terms.

9. Availability and substitutions

Stock descriptions and availability indicators are estimates and may change before an order is accepted. Some CreativeOBD Goods are assembled or manufactured after ordering, and some third-party Goods depend on supplier availability.

If we cannot supply an accepted order, we will contact you. We will not substitute a materially different product without your agreement. You may choose an available alternative, wait for the original Goods where reasonable, or receive a refund for the unavailable Goods.

10. Bespoke and special-order Goods

Before producing Bespoke Goods, we may ask you to confirm the specification, drawing, connector, pinout, length, label, tool interface or other relevant detail. You are responsible for checking information that you supply or approve. We remain responsible for manufacturing the Goods with reasonable care and in accordance with the agreed specification.

Consumer cancellation rights may not apply to Goods genuinely made to your specification or clearly personalised. This exception does not apply merely because a standard catalogue product is assembled after ordering or because standard options were selected.

Business Customers may not cancel Bespoke, special-order or specially procured Goods after acceptance without our written agreement. If we agree, you may be required to pay reasonable costs already incurred and losses that cannot reasonably be avoided.

These restrictions do not affect rights relating to Goods that are faulty, unsafe, misdescribed or do not meet the agreed specification.

11. Dispatch and delivery estimates

Product pages, the basket, checkout or order confirmation may show an estimated dispatch or delivery period. A dispatch estimate is the estimated time until the parcel leaves us; delivery time begins after dispatch.

If an extended dispatch period is clearly displayed and you expressly acknowledge it before ordering, that period forms part of the agreed delivery arrangements. We will include or confirm relevant order information in a durable form, normally by email. A general warning that an order “may be delayed” does not remove your legal delivery rights.

For Consumer orders, if no different delivery period has been agreed, we will deliver without undue delay and no later than 30 days after the contract is formed.

Dates are estimates unless we expressly agree a guaranteed date. If a delay occurs, we will provide updated information where reasonably possible. Consumer rights relating to essential or late delivery remain unaffected.

We may dispatch an order in more than one parcel where reasonable. You will not be charged additional delivery fees unless agreed before ordering.

12. Delivery address, failed delivery and inspection

You are responsible for providing a complete and accurate delivery address and for ensuring that someone can accept the parcel where necessary.

If delivery fails because the address was incorrect, access was unavailable, delivery was refused, or the parcel was not collected, we may charge the reasonable direct cost of redelivery or return where permitted by law. We will not use this clause to restrict a Consumer’s statutory cancellation or refund rights.

Inspect the parcel and Goods as soon as reasonably possible. Report visible transit damage, missing items or an incorrect item promptly so that we can investigate with the carrier. A delay in reporting does not remove statutory rights, but it may make carrier evidence more difficult to obtain.

13. International orders, customs and import charges

We ship to selected international destinations. Delivery availability may depend on the Goods, destination, carrier and applicable law.

Unless the checkout or order confirmation expressly states that import taxes and duties are included, an order delivered outside the United Kingdom is supplied on the basis that the recipient is responsible for:

• Acting as importer where applicable.

• Import VAT, customs duty, brokerage and clearance charges.

• Providing information required by the carrier or customs authority.

• Ensuring that the Goods may lawfully be imported and used at the destination.

We cannot undervalue Goods or provide an inaccurate customs description.

If an international parcel is refused, abandoned or returned because charges were not paid or required information was not provided, we may deduct reasonable unrecoverable return, customs or carrier charges from any voluntary or Business Customer refund. Consumer statutory rights remain unaffected.

We may refuse or cancel an order where supply, export, import or payment would breach UK sanctions, export-control law or another applicable legal restriction. You must not resell, export or use Goods in breach of applicable law.

14. When risk and ownership pass

For Consumers, Goods remain at our risk until they come into the physical possession of you or a person you nominate, other than a carrier chosen independently by you.

For Business Customers, risk passes when the Goods are delivered to the delivery address stated in the order, unless separate written trade terms provide otherwise.

Ownership of Goods passes only when we have received payment in full for those Goods. This does not affect the passing of risk described above.

15. Cancellations, returns and refunds

Consumer cancellation rights, our 30-day goodwill policy, return procedures, exclusions and refund times are explained in our Returns, Refunds and Cancellation Policy:

https://www.creativeobd.co.uk/policies/refund-policy

That policy forms part of these terms. In summary, Consumers can cancel most online purchases without giving a reason within the statutory period. Exceptions may apply to genuinely bespoke or personalised Goods, activated digital content and certain other categories provided by law.

Business Customers do not have statutory Consumer cooling-off rights. Returns of non-faulty Business Customer orders require our prior written agreement and may be refused for bespoke, bulk, reseller, special-order or used Goods.

16. Faulty, damaged, incorrect or misdescribed Goods

We have a legal responsibility to supply Consumers with Goods that are of satisfactory quality, fit for purpose, as described and compliant with other applicable requirements.

If Goods are faulty, damaged, incorrect or misdescribed, contact support@creativeobd.co.uk with your order number and details of the issue. We may request photographs or carry out reasonable inspection and testing, but this will not limit your statutory rights.

Depending on the circumstances, a Consumer may be entitled to rejection and refund, repair, replacement or price reduction. We will cover reasonable return costs where legally responsible for them.

Damage caused after delivery by misuse, incorrect voltage or polarity, incorrect connection, unauthorised modification, failure to follow instructions, accidental damage or normal wear and tear is not a fault in the Goods. We are responsible to the extent that a defect, inaccurate instruction or other breach by us caused or contributed to the problem.

17. Manufacturer warranties and third-party products

Some Goods may include a manufacturer’s warranty, subscription, licence or support service. Any commercial warranty is additional to statutory rights and does not replace them.

Where a third-party manufacturer manages a warranty or technical-support process, we may ask you to follow reasonable diagnostic or return steps. If you are a Consumer, CreativeOBD remains responsible as the retailer for obligations that the law places on us.

We do not control future third-party software, protocol, subscription, service or support decisions. Nothing in this section excludes responsibility for representations or obligations that formed part of your contract with us.

18. Safe and lawful use

Many CreativeOBD products are specialist workshop products intended for users with suitable technical competence. You are responsible for using Goods safely, lawfully and in accordance with the product information, equipment manufacturer guidance and programming-tool instructions.

Before energising or connecting equipment, check the product reference, connector orientation, pin allocation, voltage, polarity, power-supply requirements and tool settings. Use appropriate stable power support and create backups where the relevant tool or procedure permits. Do not modify, cut, solder, re-pin or disassemble Goods unless you are competent to do so and accept responsibility for the modification.

You must use Goods only on vehicles, modules or equipment that you own or are authorised to work on. Goods must not be used to gain unauthorised access, commit fraud, defeat lawful security measures, unlawfully alter emissions or safety systems, or otherwise breach applicable law.

These responsibilities do not excuse Goods that were faulty, unsafe, incorrectly wired or supplied contrary to their description.

19. Software, licences and digital content

Software, licence codes, subscriptions and digital features supplied with or separately from physical Goods may be subject to the relevant provider’s licence and account terms. You are responsible for checking stated device, operating-system, region, account and subscription requirements before purchase.

Where a Consumer asks for digital content to be supplied during the cancellation period, we will obtain any express request and acknowledgement required before the right to cancel is lost.

Once a non-transferable licence or code has been activated, registered or revealed, it may be impossible to resell or transfer. This does not affect rights where the digital content or licence was faulty, misdescribed or not supplied as agreed.

20. Additional terms for Business Customers

This section applies only to Business Customers.

• Any quotation is valid for the period stated in it and is subject to availability unless expressly stated otherwise.

• Terms printed on or attached to your purchase order do not override these terms unless we expressly agree to them in writing.

• Separate written reseller, distributor, trade-account or credit terms take priority where they apply.

• You are responsible for ensuring that Goods are suitable for your business process, staff competence, equipment, insurance and regulatory requirements, except to the extent that you reasonably relied on an express written statement from us.

• You must inspect Goods within a reasonable time and notify us promptly of shortages, visible damage or apparent non-conformity. This does not exclude a claim for a latent defect that could not reasonably have been identified earlier.

• If we approve cancellation of a Business Customer order, you are responsible for reasonable work, procurement, administration and other direct costs that we have incurred and cannot reasonably avoid.

• A reseller is independently responsible for its relationship with its customers, including its own descriptions, prices, tax, delivery, support and consumer-law obligations. Nothing creates an agency, partnership or authority to make commitments on our behalf.

21. Our liability to Consumers

We are responsible for losses a Consumer suffers that are a foreseeable result of our breach of contract or failure to use reasonable care and skill. A loss is foreseeable if it was an obvious consequence or if both parties knew it might happen when the contract was formed.

We do not exclude or limit liability where it would be unlawful to do so, including liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Breach of statutory rights relating to Goods, services or digital content.

• Defective products where liability cannot lawfully be excluded.

If you are a Consumer, we supply Goods for private use. We are not responsible for business losses such as lost profit, revenue, contracts or business opportunity arising from Consumer use.

22. Our liability to Business Customers

Nothing in these terms excludes or limits liability to a Business Customer for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of title, deliberate default, or any other liability that cannot lawfully be excluded or limited.

Subject to that:

• We are not liable for indirect or consequential loss.

• We are not liable for loss of profit, revenue, anticipated savings, business, contracts, opportunity, goodwill or reputation.

• We are not liable for loss or corruption of data where the loss could reasonably have been avoided by following appropriate backup procedures.

• We are not liable to the extent that a loss results from inaccurate information supplied by you, misuse, unauthorised modification, failure to follow applicable instructions, unsuitable third-party equipment, or an act or omission by you or another person outside our control.

• Each party must take reasonable steps to mitigate loss.

These exclusions apply only to the extent permitted by law and subject to the statutory reasonableness test where it applies. Any monetary liability cap must be expressly stated in an individually negotiated quotation, reseller agreement or trade agreement; no unstated or arbitrary cap applies under these general terms.

23. Events outside our reasonable control

We are not responsible for delay or failure caused by an event outside our reasonable control, such as carrier disruption, supplier failure, component shortage, industrial action, utility or network failure, fire, flood, extreme weather, epidemic, war, civil disturbance, sanctions, customs action or government restriction.

We will take reasonable steps to reduce the effect and will contact affected customers where appropriate. This section does not require you to accept an indefinite delay. Consumer rights to cancel for late delivery remain unaffected. A Business Customer may cancel an affected unfulfilled order if the delay becomes substantial, subject to payment for completed bespoke work or non-cancellable procurement where fair and agreed.

24. Website availability and content

We aim to keep the Website accurate, secure and available, but we do not guarantee uninterrupted or error-free access. We may maintain, update, suspend or withdraw Website features where reasonably necessary.

General articles, diagrams and other Website content are provided for general information and do not replace product-specific instructions or competent technical judgement. Product descriptions and written statements incorporated into an order remain binding as described elsewhere in these terms.

Nothing in this section excludes liability for malicious software or security failures caused by our failure to use reasonable care where liability cannot lawfully be excluded.

25. Intellectual property

The Website and its original text, photographs, diagrams, product designs, graphics, logos and other content are owned by or licensed to CreativeOBD and protected by intellectual-property law.

You may view, print or save Website content for personal use or legitimate internal business purchasing and product-reference purposes. You may not reproduce, republish, sell, scrape, systematically extract, modify or commercially exploit our content without written permission, except where the law permits.

No purchase transfers intellectual-property rights in CreativeOBD designs, documentation, branding or Website content.

26. Accounts and acceptable use

You are responsible for keeping account credentials confidential and for activity carried out through your account, except where caused by our failure to use reasonable care. Tell us promptly if you suspect unauthorised use.

You must not:

• Use the Website unlawfully or fraudulently.

• Attempt unauthorised access to the Website, accounts, servers or data.

• Introduce malware or interfere with security, availability or operation.

• Use automated systems to scrape or extract content without permission.

• Submit false information, impersonate another person or misuse payment facilities.

We may suspend or restrict Website or account access where reasonably necessary to investigate fraud, protect security, comply with law or respond to a material breach. Suspension does not remove obligations concerning an accepted order, refund or statutory right.

27. Third-party websites and services

The Website may link to third-party websites or integrate services such as payments, maps, social media or manufacturer information. Third parties control their own content, availability and privacy practices.

A link does not necessarily mean that we endorse all third-party content. We are not responsible for a separate third-party website or contract that you choose to use, but this does not exclude responsibility for a third-party service that we have expressly agreed to provide as part of your order.

28. Personal information

We handle personal information as described in our Privacy Policy:

https://www.creativeobd.co.uk/policies/privacy-policy

The Privacy Policy is a notice explaining our processing; it is not a blanket request for consent. Where consent is required, we will request it separately.

29. Complaints and dispute resolution

If you have a complaint, contact support@creativeobd.co.uk with your order number and a clear description of the issue. We will try to resolve the matter fairly and within a reasonable time.

If a Consumer complaint remains unresolved after our internal process, we will provide any information about an available alternative dispute resolution arrangement that the law requires, including whether we agree or are obliged to use a particular provider. Unless we state otherwise, CreativeOBD is not committed to using a specific ADR provider.

This section does not prevent either party from exercising legal rights or bringing court proceedings.

30. Governing law and courts

These terms and contracts with CreativeOBD are governed by the law of England and Wales.

If you are a Consumer, this choice does not deprive you of mandatory protections provided by the law of the country or territory where you habitually live. Consumers resident in England or Wales may bring proceedings in those courts. Consumers resident in Scotland or Northern Ireland may also bring proceedings in the courts where they live. Overseas Consumers may have additional mandatory rights and jurisdiction protections.

If you are a Business Customer, the courts of England and Wales have exclusive jurisdiction, unless separate written terms state otherwise.

31. Changes to these terms

We may update these terms from time to time. The terms in force when we accept an order will continue to govern that order. We will not retrospectively change an accepted contract unless the change is required by law or agreed with you.

Updated Website-use terms apply from the date they are published. The “Last updated” date appears at the top.

32. General provisions

If a court finds part of these terms unlawful or unenforceable, the remaining provisions continue to apply. An unenforceable term will not be rewritten more broadly than the law permits.

If we delay enforcing a right, that does not waive it. A waiver applies only to the specific matter for which it is given.

We may transfer our rights and obligations to another organisation as part of a genuine business transfer, provided that this does not reduce a Consumer’s rights. A Business Customer may not transfer a contract without our written consent, not to be unreasonably withheld.

No person other than you and CreativeOBD has a right to enforce these terms, except a lawful successor or assignee.

For Business Customers, these terms and the documents incorporated into them form the entire agreement concerning the order. Neither party excludes liability for fraud or fraudulent misrepresentation. For Consumers, statements and information that the law treats as contractual remain part of the contract.

If these terms are translated, the English version is the reference version to the extent permitted by applicable law. Mandatory Consumer protections concerning language and interpretation remain unaffected.

33. Contact us

Questions about these terms should be sent to:

CreativeOBD Ltd
Unit 5, Meridian House
37 Road One
Winsford Industrial Estate
Winsford
Cheshire
CW7 3QG
United Kingdom

Email: support@creativeobd.co.uk
Contact page: https://www.creativeobd.co.uk/pages/contact